February 22, 2010
Ms. Kadence Larios
3591 Allen Avvenue
Baton Rough, LA 70809
Dear Ms. Larios:
Warranty for the NewDay Harmony dryers doesn't cover damage caused by operator error. The motor on your clothes dryer burned out due to a full lint filter. This then clogged and overheated the motor.
Once your concerned was received, we sent out our service technician to make an inspection. During the inspection is when the problem was discovered, the lint filter wasn't being cleaned out regularly enough and caused a clog, which then triggered the motor circuitry to overheat and burn out.
Product details covered in the warranty include:
- Manufacturing defects
- Improper installation by us
During the inspection, no defects in your dryer was found and everything was installed properly. For that reason, We are unable to replace the motor at no charge. Here are some available options for you with the prices listed:
-Intstall a reconditioned motor for $99
-Bring you a new motor for $189
-If either option is chosen we will charge you only half the service fee at $65 rather than full service fee at $130
Please let us know how we can assist you by calling us at 1-800-HARMONY
Sincerely,
Kristen O'Hara
Customer Service
NewDay Harmony Dryers
123 Bella Way, Sparks, NV 89436
E-mail: kristen.ohara@harmony.net
Phone: (775) 123-4567
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